Order Management Representative

Responsible for entering orders in a timely manner and as accurate as possible. Order entry function is not limited to just entering order but also might require other works such as web releasing, customer service, proof administration, and customer master task.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Processing Control –Quality, Efficiency, Timeliness

• Prioritize workload to ensure all business transactions can be completed and processed accurately and seamlessly
• Provides the business with feedback on procedures and guidelines in place for the order management
• Spend time on what is important, distinguishing between the critical and trivial.
• Ensure documented procedures and processes are updated.
• Constantly seeks to improve and enhance products, processes and services
• Work effectively in situations involving ambiguity, shifting priorities and rapid change
• Develop and maintain systems for organizing and information
• Maintain Material Master setup sheets.

Data Accuracy

• Responsible for entering incoming orders into the order entry system based on defined SLAs.
• Compare data entered with sources documents to ensure accurate information is entered.
• Delete incorrectly entered data and make the necessary corrections.
• Responds to all internal and external email request in a fast and effective way.
• Maintain and update accurate computerized customer records.
• Correctly process Orders, Quotes, and/or Leads in SAP or IFS for the corresponding campaign assigned to.
• Maintain a minimum required accuracy Level – per Goal Setting.
• Attached fax orders and quote request images and any corresponding required picture files to the corresponding SAP order or quote.
• Make the necessary notes in the internal or external text of the SAP order or quote to ensure other OM representatives, Customer Service Representative or Production staff can properly handle the customers’ requests.
• Ensures that targets are met within specified timelines or SLAs
• Ensures that duplicate orders are not processed.
• Perform tasks assigned by his/her Team Leader.
• Escalate quality or system-related issues to Team Leader
• Ensure that all SLAs are met.

Problem Solving – SAP System

• Utilizes support from other SAP User coordinator globally.
• Use rigorous logic and methods to solve difficult problems with effective solutions.
• Probe all fruitful sources for answers
• See hidden problems and analyse honestly and effectively
• Look beyond the obvious and do not stop at the first answer
• Generate alternative solutions and determine the implications of each, choosing the best option
• Make good decisions based on a mixture of business knowledge, analysis and judgement.
• Analyze both successes and failures for clues to improvement
• Represent interests of the team and yet to be fair to the needs of other department.

Business Support Relating to Order Management

• Contribute to the development of existing systems and processes, testing of new systems and processes
• Provide support as needed to define and document ‘business blue prints’
• Customer Service Complaint
• Orchestrate multiple activities as once to achieve a goal
• Extract data reports as required by the business.

Customer Service

• Demonstrate an understanding of customer service levels.
• Inspire and motivate team members to take pride in the quality of Order Management.
• To be a clear role model with reference to professional behaviour, work ethics and customer service.
• Dedication to meeting the expectations and requirements of customers, both internal and external, getting first hand information regarding their requirements, needs and expectations.
• Talk and act with customers in mind.
• Establish and maintain effective working relationships with internal customers and maintain their trust and respect.
• Take ownership of customer requirements.

SMART Goals

• Set personal smart goals with the guidance and assistance of Order Management Team Lead Manager
• Make a consistent and on-going effort to work towards achieving the smart goals.

Brady Guiding Values

• Work towards team goals and encourage team members to do the same
• Help out others in own department
• Demonstrate willingness to be a team player and help others in other department
• Teach and inspire others
• Treat other team members with respect
• Participate in team meetings
• Work with other team members and other teams to solve problems
• Provide with highest quality products and services
• Establish and maintain positive relationships with internal and external customers
• Communicate with customer in a friendly and appropriate manner
• Demonstrate an awareness of own strength and how to apply them
• Proactively search and practice own strengths and how to apply them
• Proactively search and practice how to improve own weaknesses
• Cope with and support change
• Possess the functional and technical knowledge to complete required tasks.
• Demonstrate an understanding of and support for business goals
• Demonstrate good time keeping (arrive on time and after breaks, etc)
• Demonstrate the use of initiative above and beyond standard job tasks
• Be direct and truthful
• Don’t blame other for own mistakes
• Practice what you preach.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Outstanding internal and external customer focus
• Quality orientation and attention to details
• Outstanding communication skills
• Experience with SAP system
• Initiative
• Fast and Accurate Typing
• Computer literate. Comprehensive knowledge in MSWord and MSExcel

DESIRED KNOWLEDGE, SKILLS & ABILITIES:

• SAP Training and Certification
• Experience in working in order to cash environment.

Brady Philippines Direct Marketing Inc
GF, Worldwide Corporate Center, Shaw Blvd. Mandaluyong City
recruitment_philippines@bradycorp.com
www.bradycorp.com.ph
9409706