Team Lead - Collections

Email: check@globalheadstart.com

To inquire text: 0917-621-0161

For faster processing look for Ms. Liz

Office Hours: 9:00 am - 5:00 pm Monday to Friday

Qualifications:

• Strong business to business collections background from BPO environment
• Good communication skills
• 1-3 years BPO experience
• 1-4 years supervisory

Job Description:

• Coordinate A/R collections, adjustments, and write offs
• Ensure Service Level Agreements for the teams are met
• Coordinate the preparation and analysis of accounts receivable yearly, monthly and weekly metrics data
• Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business
• Creating consistent methods for analyzing and reporting metrics (including description of trends and meaning).
• Identification of standard reports for appropriate metrics and audience (e.g. Client business units, service management, client corporate)
• Develop, maintain, and update all collections and accounts receivable process documentation
• Developing procedures that adhere to client policies
• Provide process improvement guidance / changes for review by leadership
• Work with collections management team to drive continuous improvement in the collections process
• Identifying deficiencies (tools, metrics and reports) and recommending solutions
• Continuously look for opportunities to improve collections metrics and the validation of the data
• Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
• Special projects as requested by the management team
• Provide archiving and records retention in accordance with client policies
• Provide internal and external audit support as requested
• Provide regular status report to the client of all issues received, pending, and resolved.
• To be escalation contact for Client’s management team
• Assign resources and monitor status to accounts receivable and collections helpdesk
• Perform credit control activities in line with client’s procedures and policies
• Be in contact with appropriate credit control institutions
• Escalate credit control related exceptions
• Execute control checks of compliance with client’s credit policy
• Collect and compile credit evaluation information and documentation per Client’s guidelines and template
• Record relevant results of credit assessment in ERP/ tracking tool, including date, credit limit approved or pre-approved by client in writing

Looking for a job? Let us help you get a HEADSTART on your career!

WALK-IN AND APPLY!

• You can drop by to our office from Monday to Friday 9:00 AM to 5:00 PM. Interested friends of yours are welcome to apply and get hired together. Just bring 3 copies of resume, valid id and look for Ms. Liz as your contact person to prioritize your application.
• Company Address: 20th Floor, Unit 2004, 139 Corporate Center, 139 Valero St., Salcedo Village, Makati City, Philippines