Hybrid Job Hiring: Student Support Officer - GoTeam Philippines

We are looking for a Student Support Officer to work with one of our Australian education and training groups. You will be responsible for initial contact and student orientation, and other administrative functions.

Earn up to 35K monthly and enjoy family-friendly perks. This is a hybrid (?????+ ????) set up and will be on the day shift. ??

Read the full job details on the link below and kickstart your application!

GoTeam is seeking a competent Student Support Officer who is responsible for initial contact and student orientation, and team contribution administrative functions.   

The client is a leading Australian education and training group established in 2015 with unrivaled student offerings across corporate solutions, open programs, and vocational education.    

https://go.team/ph/jobs/customer-success-coordinator-033

In this position, you will be:  

• Doing initial contact and student orientation  
• In charge of Data Management  
• Managing student data entry, reporting, and validation  
• Doing Administrative Functions 
• Sending all qualified students, a welcome email within 24-48 hours of enrolment. 
• Arranging for a study plan to be sent to the students within 24-48 hours of enrolment. 
• Handling incoming and outgoing calls in a professional and friendly manner and in line with the academe’s policies and procedures. 
• Using Salesforce to log, send, and receive communication, manage cases, update student details, and other ongoing activities. 
• Attaching all relevant documentation to a student’s record, such as extension and deferral forms, evidence of special circumstances, etc. 
• Ensuring accurate and timely entry of all data relating to student administration, course information, and customer inquiries to ensure the integrity of information retained for reporting, analysis, and governance requirements 
• Processing extensions, deferrals, transitions, withdrawals, and other administrative functions related to student enrolments.  
• Ensuring your work practices are compliant with the academe’s policies and procedures and ensure a safe, healthy and inclusive work environment. 

Some nice-to-have skills and qualifications:  

• 2+ years’ experience in a customer service role.   
• Working in Academe experience is desired but not essential.  
• Experience in student management systems, learning management systems and Microsoft Office is an advantage  
• Strong customer service skills  
• Good communication skills (verbal and written)  
• Can work with less supervision  
• Strong interpersonal and relationship building skills  
• Handled liaising and negotiating effectively with internal and external stakeholders.      
• Excellent organizational and time management skills.     
• Ability to multi-task and prioritize tasks effectively.     

Your Benefits:    

• Dual-monitor PC setup or laptop for your home.    
• 7 Habits of Highly Effective People Training    
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”      
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.    
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.    
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.    
• Free legal advice and financial consultations, also as part of the EAP.    
• P1,000,000 Life Insurance coverage    
• 10 days leave (Year 1), rising to 15 days leave after Year 1    
• Welcome gift on your first day    
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)    
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)    
• Welcome Tea with the CEO and work anniversary celebrations    
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia    
• Free coffee for our office-based team    

Your Family’s Benefits (Yes, that’s right, we care about your family):    

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.    
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.    
• Free Telemedicine for 4 family members     
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)    
• Project Next Generation – Online schooling support for your children, nieces, nephews, and cousins    
• P10K referral bonus for your family members