Sales Administrator

Responsibilities:

• Front line accounts support: telephone inquiries and managing accounts email inbox.

• Invoicing clients using existing ERP; debt collection.

• Liaising with senior accountants and finance team when required.

• Working with our billing house to make sure customers are invoiced correctly for the services ordered.

• Contact clients to obtain missing information.

• Communicate important feedback from customers internally.

• Provide daily, weekly and monthly reports to clients and management.

• All other jobs may be assigned from time to time by the immediate supervisor.

Key Competencies:

• Bachelor’s degree in any field.

•Minimum of 2 years’ experience in the same position is required

•Experience in BPO setting is a plus.

• Preferably has working experience handling international clients.

• Ability to respond to changes in customer demands and demonstrates high level of commitment.

• Excellent organizational and multitasking skills.

• Cisco/Polycom/Yealink & Snom VoIP platform knowledge is an advantage.

• Excellent command of English language – both written and verbal.

• Build and maintain strong, long lasting customer relationship.

• Ability to provide high quality of customer service.

Interested applicants can send their updated CV to: jeremie.sevilla@wikimalahini.com