Reports Analyst (SQL / .NET Expert)

The Reports Analyst is responsible for the reporting of operational performance of areas supporting call centres, telephony and back office functions. The role will produce call volume, sales and workload forecasts and reporting across operational, marketing and sales data. The role is also directly responsible for developing and analysing data throughout the business on an ad-hoc and is to provide evaluations on the information found.

GENERAL RESPONSIBILITIES:

• Responsible for the forecasting sales, marketing and other pattern Integrity
• Establish, prepare and build all reporting requirements ensuring key elements related to forecasting, planning, scheduling, measure & control reporting are accurately reflected
• Support the Management Team to keep unit costs within budget by providing ad-hoc and analysis reporting regularly that aids business development
• Establish a detailed program specification through discussion with clients and identify actions the program is intended to perform
• Break down program specification into its simplest elements and translating this logic into a programming language
• Devise possible solutions to anticipated problems and take action or correct current problems as necessary
• Combine all elements of the program design and install the program into production
• Conduct user-acceptance testing to ensure the program can be used easily, quickly and accurately
• Test sample data-sets to check that output from the program works as intended
• Evaluate and increase the program's effectiveness
• Write detailed documentation for the operation of the program by users and computer operators
• Update, repair, modify and develop existing software and generic applications
• Adapt the program to new requirements as necessary

POSITION REQUIREMENTS:

• Bachelor’s Degree in Software Engineering or related field
• At least 2-3 years of experience of the same field
• Reporting & Analysis skills including an understanding of database management and BI, high MSExcel and Visual Basic skills
• Experience and knowledge in C#, ASP.Net MVC and SQL Server is an advantage and highly preferred
• CSS, XHTML, HTML5 one or more JavaScript frameworks, and AJAX skills is desirable
• Experience with “DevExpress” or similar related reporting scheduling software would be desirable by not essential
• Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems
• A deep understanding of telephony platforms such as Avaya, Cisco, or the like
• Ability to on-training existing staff and build a team
• Leadership Capabilities such as customer focus, driving results, and commercial acumen
• Demonstrated ability to analyse multiple data sources for insights and operational triggers
• Deep understanding of operational metrics and performance monitoring
• Strong relationship management skills and the ability to collaborate with internal and external stakeholders
• An unrelenting commitment to deliver outstanding service with external and internal customers and to drive cultural change required to deliver the Group’s vision
• Capacity to work in a busy, commercial, competitive environment
• Eagerness to learn new ways to develop programs and maintain existing skills and knowledge
• Ability to meet objectives and targets
• Excellent interpersonal skills
• Willing to initially work under 6 months Project-based contract
• Willing to work in Makati City
• Willing to work in an early morning shift: 5:00AM - 2:00PM

For interested applicants, send your resumes to opportunities@diversifyiss.com.