CLAIMS SUPPORT PARALEGAL

KEY OBJECTIVES

The key responsibilities are to manage administrative activities for within the Claims Support team, as well as individual teams within the firm, including drafting correspondence, ILARS, Statements and ARD’s and preparing legal documents.

Duties and Responsibilities

• Drafting Workers Compensation applications
• Handling telephone enquiries in relation to applications
• Fostering and managing good client relationships
• Drafting letters including:
  • initial client letter
  • initial letter to insurer requesting copy of their file
  • letter to medico-legal doctor requesting report
• Maintenance of matter files (both hardcopy & electronic) including opening new matters and closing / archiving completed files
• Updating practice management system
• Creating, editing & managing documents
• Preparing briefs to send to barristers
• Arranging barrister conferences
• Assisting with the progression of matters within the parameters of your experience, authority and skill
• General office duties such as photocopying, faxing, filing
• Assisting other solicitors in the absence of their regular administrative support
• Maintaining confidentiality
• Marketing - proactively marketing the firm and services including participating in promotional activities as required
• Meetings - participation in Staff Meetings.
• Other Duties as required from time to time

Competencies and Qualifications:

• 5+ years prior legal secretarial/paralegal experience
• Workers Compensation / Work Injury Damages experience essential
• Advanced MS Office skills
• Strong typing skills
• Client Service focus with excellent written and verbal communication skills
• Excellent organisational skills including strong attention to detail and ability to juggle multiple tasks and meet deadlines
• Demonstrated ability to build strong relationship, both internally and with clients.
• A friendly, down to earth nature and must enjoy working as part of a team
• Ability to work in a fast-paced environment
• Demonstrated initiative and motivation
• Ability to work without supervision.