Office Assistant (Night Shift)

Office Assistant (night shift)

Interested applicants are encouraged to send their applications online to

OPTIMIZEX INC

Email address: hrdadmin@optimizex.com

Contact nos.: (02)822-39-29

Job Description

  Main Job Tasks and Responsibilities 

• Answer calls and responds to emails 

• handle customer inquiries both telephonically and by email 

• research required information using available resources

• provide customers with products and service information 

• enter new customer information into system 

• update existing customer information 

• process orders, forms, and applications 

• identify and escalate priority issues 

• follow up customers calls where necessary 

• document all call information according to standard operating procedures 

• complete call logs 

• produce call report 

• knowledge in SEO or Social Media is a plus

Qualification

• Educational Experience 

• College Graduate 

• proficient in relevant computer application 

• required language proficiency 

• knowledge of customer service principles and practices 

• knowledge of call center telephony and technology 

• some experience in call center or customer service environment 

• good Data entry and Typing Skills 

• knowledge of administration and clerical processes 

Key Competencies 

• Verbal and Written communication Skills 

• Listening Skills 

• problem analysis and problem solving 

• customer service orientation

hrdadmin@optimizex.com
Cel Neyra
cneyra@optimizex.com
9420768773
8223929
Unit 201 Frabelle Bldg Madrigal Business Park Alabang Muntinlupa City